Data Privacy Policy

Last updated: January 2026

Data Controller Information

syncluxisum d.o.o. (registration number: 2589631475) is the data controller responsible for your personal information. We are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data We Collect

We may collect and process the following categories of personal data about you:

  • Contact Information: Name, email address, phone number, and business address when you contact us or request our services.
  • Business Information: Company name, job title, and industry information relevant to our fitness analytics services.
  • Technical Data: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
  • Communication Data: Records of your correspondence with us, including emails, phone calls, and meeting notes.
  • Analytics Data: When providing our services to fitness facilities, we process anonymised member data including attendance patterns, facility usage, and engagement metrics.

How We Use Your Information

We use your personal data for the following purposes:

  • Service Provision: To provide our fitness analytics platform and related services as requested.
  • Communication: To respond to your enquiries, provide customer support, and send important service updates.
  • Business Development: To improve our services, develop new features, and conduct market research.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
  • Marketing: With your consent, to send you information about our services and industry insights that may be of interest to you.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to perform our contractual obligations to you.
  • Legitimate Interests: For business administration, service improvement, and direct marketing (where not overridden by your privacy rights).
  • Consent: Where you have explicitly consented to processing for specific purposes.
  • Legal Obligation: Where processing is necessary to comply with applicable laws.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our cookie policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Trusted third-party vendors who assist us in operating our business and providing services to you.
  • Legal Authorities: When required by law, court order, or to protect our legal rights and interests.
  • Business Transfers: In connection with any merger, acquisition, or sale of business assets.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specifically:

  • Contact and communication data: Retained for up to 7 years after last contact for business and legal purposes.
  • Service data: Retained for the duration of our service agreement plus 3 years for support and legal purposes.
  • Marketing data: Retained until you withdraw consent or for 3 years of inactivity.
  • Website analytics data: Typically retained for 26 months in accordance with Google Analytics standards.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request copies of your personal data.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: Request limitation of processing in certain situations.
  • Right to Data Portability: Request transfer of your data to another organisation.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec) if you believe we have not handled your personal data in accordance with applicable data protection laws.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date above.