Terms of Service

Last updated: January 2026

Acceptance of Terms

By accessing and using the syncluxisum website and services, you accept and agree to be bound by the terms and provision of this agreement. syncluxisum d.o.o. (registration number: 2589631475) is a company incorporated under the laws of Slovenia, with its registered office at Celovška cesta 36, 2071 Maribor, Slovenia.

Description of Services

syncluxisum provides fitness client retention analytics platforms and related services to gyms, fitness centres, and other businesses in the fitness industry. Our services include predictive analytics, member engagement tracking, retention campaign tools, and data visualisation dashboards.

User Obligations

When using our services, you agree to:

  • Provide accurate and complete information when requested
  • Maintain the confidentiality of your account credentials
  • Use our services only for lawful purposes and in accordance with these terms
  • Not attempt to gain unauthorised access to our systems or other users' accounts
  • Comply with all applicable data protection laws when providing member data to our platform
  • Not use our services to transmit harmful, offensive, or illegal content
  • Respect the intellectual property rights of syncluxisum and third parties

Data and Privacy

Your privacy is important to us. The collection, use, and protection of personal data is governed by our Privacy Policy, which forms part of these terms. By using our services, you consent to the collection and use of information in accordance with our Privacy Policy.

Payment Terms

If you subscribe to our paid services:

  • Fees are charged in advance on a monthly or annual basis as specified in your service agreement
  • All fees are non-refundable unless otherwise specified in writing
  • You are responsible for providing current and accurate billing information
  • We may suspend or terminate your access for non-payment of fees
  • Prices may be changed with 30 days' written notice

Intellectual Property

The syncluxisum platform, including all software, algorithms, designs, text, graphics, and other content, is the exclusive property of syncluxisum d.o.o. and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use our services solely for your internal business purposes. You may not:

  • Copy, modify, or create derivative works of our platform or content
  • Reverse engineer, decompile, or disassemble any part of our services
  • Remove or alter any proprietary notices or labels
  • Use our trademarks or branding without written permission
  • Resell, redistribute, or sublicense our services to third parties

Service Availability

We strive to maintain high availability of our services but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of our services with reasonable notice. Scheduled maintenance will be communicated in advance when possible.

Limitation of Liability

To the maximum extent permitted by law, syncluxisum d.o.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services. Our total liability for any claims arising from these terms or your use of our services shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be error-free, secure, or continuously available.

Indemnification

You agree to indemnify and hold harmless syncluxisum d.o.o., its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.

Termination

Either party may terminate the service agreement with 30 days' written notice. We may immediately terminate or suspend your access if you breach these terms or engage in prohibited activities. Upon termination:

  • Your right to access and use our services will cease immediately
  • You remain liable for all fees incurred prior to termination
  • We will provide reasonable assistance in data export subject to our data retention policies
  • Provisions relating to intellectual property, limitation of liability, and governing law shall survive termination

Governing Law

These terms shall be governed by and construed in accordance with the laws of Slovenia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Slovenia. If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Modifications

We reserve the right to modify these terms at any time. Material changes will be communicated via email or through our platform with at least 30 days' notice. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

Contact Information

If you have questions about these terms, please contact us:

Entire Agreement

These terms, together with our Privacy Policy and any additional service-specific agreements, constitute the entire agreement between you and syncluxisum d.o.o. regarding the use of our services and supersede all prior agreements and understandings.